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2022 12 0811 02 024d8091814d12cf4e5cb628c05bbf7eac

FAQs

We are making our greatest efforts to offer you the quality made products at good price. We’d like to cooperate with you to expand our business in your markets.If in doubt, please see the following FAQs

Q: Who is ISUNOR?

A: ISUNOR is the manufacture of garden and outdoor building items for 20 years .
We offer many types of the garden building items popular in US & EU market as below :
Garden House: Greenhouses, Metal sheds , Car garages, Wood storage, Bin Store…

B: We are a company integrating industry and trade.

 

Q: What is your terms of payment?

A:We accpect Ali Trade Assurance; TT; 30% deposit, 70% balance against the copy of B/L; L/C at sight…

B:Delivery time is 30-45 days after receiving the deposit.

 

Q: How to deal with quality problems?

A:Warranty is 3 years. Within the warranty period, ISUNOR will responsible for all quality problems caused by production.

 

Q: Do you provide sample to check your quality? 

A: Yes, If you need the samples, we will charge for the sample cost. But the sample cost can be refundable
after order confirmation when your quantity of the order is more about the MOQ.

 

Q: How long will it take to send the sample?

A:It will take 5-7 days after receiving money if we have stock. If there is no stock, it will be 7-15days.

 

Q: What is your MOQ?

A: The MOQ is based on the product. Different product have different MOQ, please contact me for enquiries.

 

Q: How to ensure the quality of the products ?

A. quality of the design: think about possible problems in advance and provide a high-quality design solution. B. quality of the raw material: choose the qualified raw material C. quality of the production: precise manufacturing technique, experienced workers, strict quality inspection.

 

Q: Do you support customization and OEM/ODM?

A: Yes, we do. And we have provided OEM/ODM service for many clients.

Need More Help?

iSUNOR has a very professional support team, please tell us your needs and questions!

Contact us

Send us your questions or information via the form and we will contact you as soon as possible!